Friday, November 1, 2024 - Dropped off the 2019 Impreza for
service, and ended up taking a 2024 Crosstrek Limited (see Photo 2) for a
test drive. Drove it home to see if it fit in the garage, which it did.
Decided to get the one that also had the built-in navigation system, which
was located at the Henrietta location. They drove the desired car to Victor
for purchase, and delivery on Monday, November 4, 2024. The car had 33 miles
on it.
Van Bortel Subaru / Victor, NY
Contacts
Sebastian Hergert
Sales Consultant
585-222-0347
shergert@vanbortelsubaru.com
Hobie Wilcox
Delivery
Specialist
585-222-0354
hwilcox@vanbortelsubaru.com
Both Sebastian, and Hobie were great to work with.
February 11, 2025 (Tuesday – odometer: 4,078 mi.). Drop car at Van Bortel for a problem with the car
vibrating after driving on minimally snowy and icy roads. Got a rental car (new silver Crosstrek). Service consultant was Dylan Love.
He said he had never heard of this problem.
They found nothing wrong with the
car. No charge for looking at it, and no charge for the rental.
Agreed to bring the car directly to the service bay when the vibrations are
happening again, or make a video of the vibrations, and send it directly to
Dylan Love's cell phone. Only problem is that there is nothing they can do
because they said there were no problems or error codes found.
May also try to change some settings on-the-fly with the on-screen
interface. Go to Settings > Car (as described by Dylan).
If this problem persists, I'll investigate selling the car back to the
dealer, and get a different brand of car.
